February 27, 2018

2:00 PM EDT - 3:00 PM EDT

Your call center analytics can reveal areas of opportunity and optimization, the answers are in the data, but you need an easy way to bring meaning to the surface. See first-hand how one large state agency turned to Sense Corp and Tableau for a solution.

During this webcast we walked attendees through how utilizing Tableau as a reporting solution helped identify key areas of improvement in operational efficiencies for contact centers supporting multiple state-run programs, including Medicaid, SNAP and child abuse hotline, and the lasting impact that resulted.

Attendees learned how state agencies can:
  • Harness the power of Tableau to easily and quickly bring clarity to their contact center analytics
  • Benefit from a flexible solution to modernize and consolidate contact center operations
  • Overcome challenges in building out a unified analytics solution
  • Enable better program service delivery through analytical insights

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