Medallia is the global leader in Experience Management cloud technology and is ranked #15 in the most recent Forbes Cloud 100list. Hundreds of the world’s largest companies and public sector organizations trust Medallia’s cloud platform to help them capture customer, citizen and employee feedback everywhere they are, understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve business performance.
Customer experience impacts every aspect of government, from Civilian agencies to Defense and Health sectors, both at the Federal and State and Local levels. Regardless of how you serve citizens and where you are on your customer experience journey, Medallia offers technology to support your mission.Continually optimize online government services by collecting real-time feedback from citizens across web, mobile, and in-app experiences and uncovering deep insights through the use of advanced reporting and text analytics.Improve productivity, morale and efficiencies by providing employees an ongoing, confidential mechanism to share feedback and ideas on how to improve the organization.
Medallia is uniquely qualified to support the Public Sector with its FedRAMP Ready, SOC 2 compliant and ISO 27001 certified platform. Medallia has developed ready-made product packages to help High-Impact Service Providers and other agencies to rapidly achieve regulatory compliance and shift your focus to what really matters, driving change and business impact.